The Mention Dashboard will provide you with an overview of performance for your entire Mention Account using dedicated modules for each feature that is available in your subscription. You can review these metrics at any time before accessing your Feed, Report, or Analytics tools.
In this article, we will teach you how to access the Dashboard and go over each module that is available. Here is the agenda:
Let's begin!
Access & Filter your Dashboard
The Mention Dashboard will be the homepage that appears every time you login to your Mention account. You also have the option of access the Dashboard by clicking on the Mention Logo on at the top of your navigation bar:
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Once the Dashboard is open, you will see some configuration buttons at the top of your page. This is where you can:
Select the alerts that you want to review in the dashboard
Select the time period that you want to review for your modules
Your Dashboard will update in real time to display the configurations you have in mind.
💡 Mention Tip - Saved Filters
By default, the Dashboard will have all of your alerts selected and will display information from the last 30 days. You can change these filters and Mention will save your configurations in the Dashboard.
⚙️ The filters you choose will only affect some modules in your Dashboard. Here is a breakdown:
The Alerts Selected filter will only adjust the following modules:
Last Mentions
Volume of Mentions
Positive / Negative Alert Sentiment
The Time Period filter will only adjust the following modules:
Last Mentions
Volume of Mentions
Positive / Negative Sentiment
Last Report
Top Post
Now that you have access to the Dashboard, we will begin to go over each of the modules.
Alert Modules
In your Dashboard, you will have 5 modules dedicated to your Mention Alerts. These modules will appear at the top of your Dashboard and you can interact with them in different ways:
Here is a breakdown of the modules and how they work:
Quota Module
Quota Module
This module will show you the consumption of your Mentions Quota. You can use this module to track how many mentions you have left in your current quota cycle and identify if any alerts are consuming too much data at a rapid pace.
If you click on this module, you will be brought to the Quota page in your Account Settings where you will be able to review the consumption of alerts and add a quota limit to specific alerts.
'Recent Mentions' Module
'Recent Mentions' Module
The 'Recent Mentions' module will display a list of recent mentions using the filters you have set in your Dashboard. This module will provide you with a glimpse of content that you are receiving from your alerts.
If you click on a mention from this module, a side panel will appear with a full preview of the mention. Once you are done reviewing these mentions, we recommend accessing your Feed to see the full list of mentions you are receiving across all of your alerts.
'Number of Mentions' Module
'Number of Mentions' Module
The 'Number of Mentions' module is a number graph that will tell you the total number of mentions you've received from the alerts you and time period filters you have selected. This module will help you understand the total quantity of Mentions in your Feed.
If you click on this module, you will be instantly brought to your Mention Feed where you can review all of your mentions from multiple alerts.
'Positive Sentiment / Negative Sentiment' Modules
'Positive Sentiment / Negative Sentiment' Modules
The Positive and Negative sentiment modules will provide you with the sentiment of the alerts that you are reviewing in your Dashboard. You can use these modules to review the perception of the topics you are monitoring and identify if there is a crisis emerging.
If you click on one of these modules, they will bring you to the Mention Feed where you can review your mentions. In the Feed, Mention will use a green dot to indicate positive mentions and a red dot to indicate negative mentions.
Analytics Module
Near the Alerts Module, you will have a dedicated module for your Mention Reports:
The 'Last Report' will display the name of the report that was most recently edited by you or a teammate. You can click on this module to open the Report and review the metrics.
We hope the Mention Dashboard provides clarity on the data that your alerts are fetching! If you have any questions, please do not hesitate to reach out to support@mention.com or your dedicated Account Manager.